Privacy Policy

Introduction

Brilliance Halo Limited respects your privacy and is committed to protecting your personal data. This privacy policy explains how we handle your information when you visit our website or engage with our services.

This policy applies to all personal data we collect through our website, email communications, and in the course of providing financial management services.

Information We Collect

We may collect and process the following categories of personal information:

Information You Provide Directly

• Contact details including name, email address, and postal address
• Financial information relevant to the services we provide
• Communications you send to us via email or other channels
• Any other information you choose to provide when enquiring about or using our services

Information Collected Automatically

• Technical data including IP address, browser type, and device information
• Usage data about how you navigate and interact with our website
• Cookie data as described in our Cookies Policy

How We Use Your Information

We process your personal data for the following purposes:

• To provide financial management services you have requested
• To communicate with you about our services, including responding to enquiries
• To fulfil our contractual obligations to you as a client
• To comply with legal and regulatory requirements
• To improve our website functionality and user experience
• To maintain records of our professional relationship
• To prevent fraud and ensure the security of our systems

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our service agreement with you
• Legal Obligation: Processing required to comply with applicable laws and regulations
• Legitimate Interest: Processing necessary for our legitimate business interests, such as improving our services and protecting against fraud
• Consent: Where you have explicitly agreed to specific processing activities

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Professional service providers who assist us in delivering our services, such as IT support and cloud hosting services
• Regulatory bodies and authorities when required by law
• Professional advisors including lawyers and accountants where necessary

All third parties we work with are required to maintain appropriate security measures and use your data only as instructed by us.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure data storage with encryption
• Regular security assessments and updates
• Access controls limiting who can view your information
• Staff training on data protection responsibilities

While we strive to protect your personal data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but work continuously to maintain high standards of protection.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Retention periods vary depending on:

• The nature of our relationship with you
• Legal and regulatory requirements specific to financial services
• The purpose for which we collected the data

Generally, we retain client records for a minimum of six years after our professional relationship ends, in accordance with standard practice in the financial services sector. Website usage data is typically retained for a shorter period.

Your Rights

Under data protection law, you have several rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you
• Correction: You can ask us to correct inaccurate or incomplete data
• Deletion: You can request deletion of your data in certain circumstances
• Restriction: You can ask us to restrict processing of your data in specific situations
• Portability: You can request transfer of your data to another service provider
• Objection: You can object to certain types of processing
• Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

International Data Transfers

Your personal data is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection standards.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or how we handle your personal data, please contact us:

Brilliance Halo Limited
42 Threadneedle Street
London EC2R 8AY
United Kingdom
Email: [email protected]

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: www.ico.org.uk